TERMS AND CONDITIONS
TERMS AND CONDITIONS
• Customer is at all times responsible for all shipping charges both ways, including adjustments and returns for any reason, including warranty issues.
• Any and all complaints, problems, issues, missing parts or components, etc., if any, MUST be reported to TCT Wraps within 48 hours after customer accepts delivery of merchandise. After 48 hours, all problems and issues, except for warranty issues, are the Customer's responsibility.
•TCT Wraps is not responsible in any way, nor does it assume ANY liability, either express or implied, for any property loss, loss of time, profit or income, or any other incidental damages caused to or by TCT Wraps vinyl products sold.
• TCT Wraps is not responsible for customer’s error in ordering.
• All prices are + shipping + handling.
• All prices are subject to change without notice, at our discretion.
Purchasing items under false pretenses of any sort is illegal. We do not tolerate credit card fraud or identity theft and we will use all resources at our disposal to press criminal charges against individuals who perpetrate any sort of fraud.
• ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING CHARGE - NO EXCEPTIONS.
• No refunds or returns on services and or labor (installations).
• NO CANCELLATIONS, REFUNDS OR RETURNS ON SPECIAL ORDERS - NO EXCEPTIONS.
• Customer is at all times responsible for all shipping charges both ways, including returns, in every case, NO EXCEPTIONS.
• ALL MERCHANDISE MUST BE RETURNED IN NEW CONDITION.
- Vinyl products must not have been removed from the original backing paper or transfer tape.
- Must have not been installed
- If any vinyl product has been removed from the backing paper, installed, or altered, no exchanges, refunds, cancellations, or returns – ABSOLUTELY NO EXCEPTIONS.
• All merchandise must be properly packaged.
• If customer returns product
- Make sure merchandise is fully insured.
- Include tracking number
- YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER AND THIS NUMBER MUST BE WRITTEN ON THE PACKAGE/LABEL, ALONG WITH THE NAME UNDER WHICH THE MERCHANDISE WAS PURCHASED.
• All returns or cancellations subject to freight and handling charge plus 20% restocking fee or 20% cancellation fee of the total amount.
• Shipping takes place on or over business days only (no weekends or holidays).
• Typical ground shipping usually takes place in 7-10 business days. We are not responsible for delays caused by the shipper.
• TCT Wraps is not responsible for customer's error during ordering or shipping/address.